Seamless Service, Exceptional Experience: Human Connection in the Digital Age
Viaduct Events Centre | Tāmaki Makaurau / Auckland
22-23 October 2025
Event Streams
Overview
Welcome to Aventedge’s Future CX Summit, taking place on 22 – 23 October 2025 in Auckland. We’re excited to have you on board as a valued sponsor for this premier industry event.
This year’s convention brings together two streams under one roof:
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Customer Contact Stream
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CX Stream
Thank you for your generous support. Your sponsorship plays a vital role in shaping a meaningful and engaging experience for all attendees. The benefits included in your package are outlined in your signed agreement.
To help you make the most of your sponsorship, please review the Sponsor Manual carefully. It includes essential event information, key deadlines, and guidelines to ensure a smooth and successful experience.
We look forward to working with you in the lead-up to the event!
General Information
EVENT NAME
Future CX Summit
Seamless Service, Exceptional Experience: Human Connection in the Digital Age
W: https://futurecxsummit.aventedge.com/
VENUE
Viaduct Events Centre
Address: 171 Halsey Street, Auckland Central, Auckland 1010
Conference Rooms: Kawau and Rangitoto
Exhibition: Waiheke Room 2
Parking: The nearest car park building is Downtown Carpark located at 31 Customs Street West. There is also limited car parking available at Wynyard Quarter car park.
DATES
Wednesday and Thursday, 22-23 October 2025
Aventedge Key Contacts
CUSTOMER SUCCESS – MAIN POINT OF CONTACT
SPONSORSHIP
OPERATIONS AND LOGISTICS
PRODUCTION
MARKETING
Event Schedule
Exhibitor Access and Set-up
Wednesday, 22 October | 6.00 am – 8.00 am
Conference and Exhibition
Wednesday, 22 October | 8.30 am – 5.00 pm
Thursday, 23 October | 8.50 am – 3.40 pm
Networking Drinks
Wednesday, 22 October | 4:30 pm - 5:30 pm
Pack Down
Thursday, 23 October | 1:45 pm – 4.00 pm
Agenda subject to change. Please visit the event websites for the detailed agendas for both the Customer Experience and Contact Centre streams.
Important Deadlines
PARTICULARS
DEADLINE
Submission of Corporate profile and high-resolution logo
As soon as possible, if you haven’t already
Submission of Speaker Presentation, if applicable
24 September
Registration of passes
24 September
Submission of AV equipment order
1 October
Receipt of marketing collaterals and exhibition displays sent to venue (Please use Venue Delivery Label to mark your shipment)
20-21 October
Banner And Artwork Details
(Depending On What's Included In Your Package)
Pull-up Banner for Display (Sponsor to Provide)
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Maximum 850mmW x 2000mmH
Prize Promotion Seat drop Materials (Sponsor to Provide)
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1 x A4
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Printing on both sides acceptable
Lead Capture Technology
We will be using the Ignite capture app, downloadable on any smart phone, to scan attendee badges. Please refer to the attached Lead Capture Guide (Attachment 5) for details. A week before the event, we will reach out with your unique access code. Please nominate the main contact person whose email address will be used to set-up your sponsor profile.
Sponsorship & Exhibition Details
SPONSORSHIP AND EXHIBITION DELIVERABLES
Please refer to your contract for the list of your entitlements. Our Customer Success Manager will be in touch to ensure that all deliverables are met.
EXHIBITION - CONFERENCE
Set-up & dismantling of stands (subject to change closer to conference dates)
Set-up
Wednesday 22 October
6.00 am – 8.00 am
Tear-down
Thursday, 23 October
1.45 pm – 4.00 pm
EXHIBITION SPACE DETAILS AND INCLUSION
Please refer to your contract for the number of exhibition spaces you signed up for. Each 3m x 3m exhibition space includes:
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1 table (Please specify details if electing to remove table)
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2 chairs
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1 power connection socket
Deliveries and Shipments of Materials
To send you materials to the venue, please mark your shipment with the venue delivery label.
Due to limited storage facilities for clients’ collateral and equipment, the venue will only accept deliveries for events 2 days prior to the event start date.
Recommended Suppliers and Contact Detail
The following vendors are recommended for your convenience. If you have your own suppliers, please feel free to avail their services.
AUDIOVISUAL
Please see attachment 4 for pricing should you have AV requirements. Pre-payment is required to secure the booking.
Accommodation Recommendation
Please visit HotelMap.com/MDNRM to view hotels near the Viaduct Events Centre.
Event Resources & Registration
Click on attachments to download the files, please email queenie.zhang@aventedge.com if you have any issues.
We look forward to welcoming you at the
Future CX Summit NZ!