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Shabana Khan

Sales Director NZ, Jabra

Shabana Khan is a passionate advocate for innovation, inclusion, and the power of sound. With over two decades of experience in the technology and distribution industry, she leads Jabra’s mission to make work life better through intelligent audio and video solutions. Known for her energy and people-first approach, Shabana partners with organisations across New Zealand to help them transform communication, enhance wellbeing, and empower teams to perform at their best.

Day 1

11:30

Elevating Agent Experience with Smart Audio & Analytics

  • How high-quality voice tools and noise management improve clarity, reduce fatigue, and support agent wellbeing in busy contact centres

  • Using conversation analytics (tone, sentiment, insights) to provide real-time feedback and continuous learning for frontline teams

  • Balancing new technologies with human-centred design to build trust, comfort, and consistency across the customer journey

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