Priya Thurai

Priya Thurai is the Head of Insights at Watercare Services Limited, where she leads the transformation of data into actionable intelligence to guide customer strategy. With extensive experience across analytics, research, and stakeholder engagement, Priya is passionate about helping organisations move beyond surface-level feedback to uncover deeper signals that shape meaningful customer experiences. At the Summit, she will share how Watercare is embedding customer obsession into its culture by capturing the right feedback at the right time, and translating insights into agile decision-making and improved service delivery.