Mo Odedra
General Manager of Client Experience, Fisher Funds
Born and raised in the UK, Mo made the move to New Zealand in 2004. Mo has been working in the financial industry for over 20 years working in various roles ranging from client-facing positions to change management and regional management roles.
Mo is currently the Head of Client Services at Fisher Funds, where he leads teams across Auckland and Wellington. Mo’s team are seen as the employment hub for the business with many of the team progressing in to different areas of the business from Digital, Risk and Compliance to Financial Advisors.
Mo's focus is on delivering exceptional client and staff experiences through a combination of technology and human-assisted services. This approach allows Mo and their team to create solutions that assist onboarding, improve team and leader effectiveness, provide seamless client support and consistent award winning services.
Day 2
2:40
Closing Panel: Future-Proofing the Experience Function: Where CX & Service Converge
Emerging roles and team structures that bridge experience and service
What the next 3 years look like for customer-centric organisations
AI, decentralisation, and leadership alignment