Leon Sheehan
CEO | CX Strategist | Digital Transformation Leader, Digital Island
Leon Sheehan is a recognised thought leader in customer experience strategy and digital transformation. With a career spanning over two decades in the ICT sector, Leon brings a sharp focus on how technology can be harnessed to create scalable, human-centred experiences across both SME and enterprise environments.
Under his leadership, Digital Island has emerged as a challenger brand in the New Zealand market — known for its agility, innovation, and relentless client focus. In 2024, the company was awarded the Reseller Innovation Award for its transformative work in cloud communications and CX enablement.
Leon is passionate about helping organisations navigate complexity, modernise their contact centre environments, and unlocking the full potential of customer data. His insights are grounded in real-world execution, making him a sought-after voice in the evolving CX landscape.
Day 1
1:40
Drive CX to Survive: Winning the Race for Customer Loyalty
CX as the Engine of Loyalty, tuning for resilience in a volatile market
Lessons in Speed, Precision, and Adaptability: Outpacing the Competition with Data-Driven CX
Embedding CX into Core Strategy: Practical Steps for Customer-Centric Innovation
Day 1
1:40
Drive CX to Survive: Winning the Race for Customer Loyalty
CX as the Engine of Loyalty, tuning for resilience in a volatile market
Lessons in Speed, Precision, and Adaptability: Outpacing the Competition with Data-Driven CX
Embedding CX into Core Strategy: Practical Steps for Customer-Centric Innovation