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Kevin Glynn
General Manager, Customer and Digital Experience, Auckland Transport
Kevin leads the transformation of customer and digital experiences at Auckland Transport, driving innovation through human-centred design and data-driven solutions. His team enhances both digital and hybrid customer experiences, including payments, wayfinding, and managing disruptions.
With a background in technology leadership at Aegis Media UK, New Plymouth District Council, and the Financial Markets Authority, Kevin combines customer insights with cutting-edge technology to deliver exceptional outcomes.
Day 1
11:00
Building Connected, Consistent, and Easy Customer Journeys
Simplifying and aligning customer touchpoints
Creating consistency to build customer trust and confidence
Our journey so far and what’s next
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