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Henry Gray

Manager Customer Care - Contact Centres, Auckland Transport

Henry Gray is a dedicated professional with a rich background rooted in Otara and Papakura. He has been actively involved in various community groups and has served on multiple boards. With over 25 years of experience in Corporate Management, Henry has held numerous roles, primarily in the Customer Experience and Sales sectors.

For the past 5 years, he has been the Manager of Customer Care – Contact Centres for Auckland Transport. Henry is passionate about individual and community empowerment through key consistent change initiatives. He is married and a proud father of 4 children and 2 dogs.

Day 2

2:40

Closing Panel: Future-Proofing the Experience Function: Where CX & Service Converge

  • Emerging roles and team structures that bridge experience and service

  • What the next 3 years look like for customer-centric organisations

  • AI, decentralisation, and leadership alignment

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