Hema Pericherla

Chief Technology Officer, Simply Energy

Hema is the Chief Technology Officer (CTO) at Contact, where she leads the growth of technology solutions and her tech team. With over 15 years of experience in the industry, Hema is passionate about making technology simple, relevant, and accessible. Outside of work, she mentors tech interns and is pursuing an MBA while balancing family life. Hema is dedicated to shaping tech that benefits both people and customers.

Day 1

9:50

Panel: AI That Delivers: What’s Actually Working for People in the Contact Centre in 2025?

Where AI adds value (and where it doesn’t)
Lessons from chatbot, IVR, and agent-assist tools that truly enhance and not replace people
Avoiding automation fatigue and customer frustration