NEW ZEALAND’S LEADING CONTACT CENTRE EVENT
23-24 OCTOBER 2024
Tāmaki Makaurau / Auckland
175+
Contact Centre Leaders
25+
Speakers
12+
Roundtable Discussions
1
Senior Summit
1
Showcase Area
The past year has brought about significant changes to the contact centre industry, with the trend towards remote/hybrid work accelerating, a focus on cost reduction, and a renewed emphasis on call centres delivering value through a superior customer experience.
The 6th Annual Future Contact Centre New Zealand Summit, returning to Tāmaki / Auckland in October 2024, brings together contact centre leaders from across the country to share best practices, learn about the latest trends, and find solutions to the challenges of today's modern contact centre.
Connect and collaborate with over 175+ contact centre and customer care leaders who are actively seeking guidance, solutions, and strategies to enable remote work while maintaining a consistent customer experience, agent engagement and productivity, and security and compliance.
Co-located with:
Building on our Future Contact Centre Summit success, we're launching the Future CX Summit in Tāmaki Makaurau / Auckland this October. Bringing together CX leaders across the country, the Summit focuses on actionable strategies and cutting-edge technologies to enhance customer engagement and operational excellence.
2024 Sponsors
GOLD
SILVER
BARISTA
Delegate Challenges
How to implement the right technologies, solutions, and processes for customer and operational excellence
How to overcome technology limitations and invest in the right solutions on a limited budget
How to ensure local NZ call centres deliver value and meet consumer expectations
How to reduce costs while still maintaining a high level of customer service
How to attract, retain, and empower staff in a hybrid workplace
Top Priorities Expressed by Attendees
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Contact Centre & Customer Service Transformation
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Service delivery design, CX & UX, Customer Engagement, Self-Service
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Remote Work / Workforce Management / Recruitment & Retention
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ICT & Digital Transformation
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Cloud Infrastructure Services, Data Security / Cyber Security / Network Security, Unified Communications, Telephony & ISP
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Omnichannel Optimisation, Service Design and Delivery, Workflow Automation / Process Automation
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Data Analytics, Data Management / Data Storage / Knowledge Management
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Machine Learning & AI
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Outsourcing
ROI before, during and after the event
Whether your marketing priorities are to create awareness, capture demand or retain clients, there's a tailored sponsorship package designed to maximise ROI… including account-based targeting, digital promotion pre- and post-event, 1-2-1 engagement, bespoke networking, a showcase area, and speaking opportunities at the event.
With a dedicated in-house Client Success Team, we're focused on delivering value and maximising every sponsor's investment.
Past Sponsors Include...
Venue
Hilton Auckland
Address: 147 Quay Street, Auckland CBD, Auckland, 1010
Conference: Aquamarine Room
Exhibition: Anchorage
Parking: All-day public parking is available at the Viaduct and Downtown Carparks, or via Wilson's Parking on Princes Wharf. Early bird and casual rates available. Limited Valet Parking is available at the Hotel subject to availability at $55.00 per vehicle per 24 hours. No parking is available on Princes Wharf when a cruise ship is docked.
